Orders & Confirmation
How online orders work
HOME CITY is an in-store shop with online ordering for pickup. When you place an order through the cart, it's sent to our team by WhatsApp or email — it is a request, not a completed sale, until we confirm it.
- We confirm stock, final price and your pickup time during store hours.
- Confirmation normally comes quickly while we're open.
- To change or cancel an order, call us as soon as possible.
⏱ If you don't hear back within 2 hours, please call us at (289) 309-1515. During busy periods or outside store hours, a message may take longer — a quick call is always fastest.
Shipping & Pickup
Pickup and local delivery
In-store pickup is available seven days a week at 651 Upper James Street. Order online or by phone and we'll hold your items — most pickup orders are ready the same day once confirmed.
Local delivery is offered on larger items within the Hamilton area for a fee based on size and distance, quoted at confirmation.
🚚 Local delivery is currently paused until October 20, 2026. In-store pickup remains available every day. We'll update this page when delivery resumes.
Returns & Refunds
Our return policy
We want you to be happy with your purchase. Most items may be returned or exchanged within 7 days of purchase, provided you have your receipt and the item is unused, in its original condition and packaging. Items cannot be returned or exchanged after 7 days.
- With receipt, within 7 days: refund to original payment method, or exchange.
- Refunds are issued to your original payment method; please allow a few business days for card refunds to appear.
- Items must be unused and in original, resalable condition.
🚫 Final sale — no returns or exchanges: for hygiene and safety reasons, all food & grocery items and all fragrance/perfume are final sale and cannot be returned or exchanged.
Damaged or faulty items: if something is damaged or defective, contact us within 7 days with your receipt and we'll repair, replace or refund it. This does not affect your rights under applicable consumer protection law.
Payment
How you pay
There is no online payment on this website. You send us your order, we confirm it, and you pay when you collect in store or on delivery.
- We accept cash and major debit/credit cards in store.
- Prices shown online are a guide; the final price is confirmed with your order, as selection and pricing change often.
- All prices are in Canadian dollars (CAD). Applicable taxes are added at the register.
Privacy Policy
How we handle your information
We respect your privacy. When you place an order or contact us, we collect only what we need to serve you — such as your name, phone number and order details.
- We use your information solely to process and confirm your order and to contact you about it.
- We do not sell or rent your personal information to anyone.
- Order messages are sent through WhatsApp or email; those services handle your message under their own privacy terms.
- This site does not process card payments and does not store payment information.
To ask what information we hold or to have it removed, call us at (289) 309-1515.
Terms of Use
Using this website
By using this website you agree that product images and descriptions are provided as a guide, and that stock and pricing may change without notice. An order placed here is a request and becomes a sale only once confirmed by HOME CITY.
All content on this site — including the HOME CITY name, text and images — is the property of HOME CITY or used with permission, and may not be copied without consent.
Frequently asked questions
Quick answers
What are your store hours?+
We're open Monday–Friday 10 AM–8 PM, Saturday 10 AM–6 PM, and Sunday 11 AM–5 PM — seven days a week.
How do I know my order is confirmed?+
We reply by WhatsApp or email to confirm stock, price and pickup time during store hours. If you don't hear back within 2 hours, please call us at (289) 309-1515.
Can I return food or perfume?+
For hygiene and safety, all food/grocery items and fragrance are final sale and can't be returned or exchanged. Most other items can be returned within 7 days with a receipt.
Do you deliver?+
Local delivery on large items is available in the Hamilton area, but it's currently paused until October 20, 2026. In-store pickup is available every day.
How do I pay?+
You pay in store or on delivery — cash or card. There's no online payment; you just send the order and we confirm it.
Is an item in stock?+
Our selection turns over often. The fastest way to confirm is to call (289) 309-1515 — we'll check and hold it for you.